Support
| * | The product required a lot of support, and the vendor was not responsive |
| ** | Although the product did not require a lot of support, the vendor was not responsive when I did need support |
| *** | The product needed a lot of support, but the vendor was very responsive |
| **** | The product did not require a lot of support, and the vendor was responsive when I did need support |
| ***** | The support I have received has been outstanding, and the vendor has gone out of their way to support the product |