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AAFP Center for Health IT

Measuring Success

It is useful to consider how you are going to tell whether you were successful in your transition to an EHR. Is it that you use the EHR? Is it that you increased revenue? Is it higher job satisfaction? Or is it some combination of these?

You should make time to think about what you consider a successful transition and how you might demonstrate that it was or was not a success. If you are feeling more ambitious, you can develop a detailed framework with pre- and post-measures to determine whether your EHR implementation succeeded.
Measuring the Success of Electronic Medical Record Implementation Using Electronic and Survey Data -- The COMPETE group developed survey tools to measure medical office processes, including administrative and physician tasks, pre- and post-EMR implementation. They included variables that were expected to improve with EMR implementation, as well as those that were not expected to improve as control measures.
(5-page PDF file; About PDFs)
Finding the Value in Healthcare Information Technologies -- This Center for Information Technology Leadership article reviews the literature on demonstrating value with health IT. The results of the literature are disappointing, but look at "Sidebar: The Three Dimensions of Value for Healthcare IT" on page 5.
(5-page PDF file; About PDFs)
Evaluating Benefits and Return on Investment (ROI) for Clinical Information Systems -- Informatics-review.com has put together this list of articles about EHR benefits and return on investment. Currently the resources on this page are slightly aged.